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Gift Voucher Terms & Conditions
General Terms and Conditions of Sale and Use of Picto Online Gift Cards
Picto offers the public the opportunity to purchase Picto Online gift cards (digital or physical),
valid exclusively for use on the website www.pictoonline.fr.
The terms of purchase and use of Picto Online gift cards are subject to fixed conditions detailed below.
The general terms and conditions of sale and use of Picto gift cards are available on the website www.pictoonline.fr
and upon request from our customer service. The general terms and conditions of sale and use of Picto Online gift cards
are deemed to have been accepted by the recipient at the time of purchase of the Picto Online gift card.
Preamble
The Picto Online gift card is a voucher valid on the Picto Online website
and is in no way a credit card. It may only be used by an adult individual.
Article 1: Where to purchase Picto Online gift cards?
Picto Online gift cards can be purchased on the website www.pictoonline.fr
or at our Paris laboratory.
Note: To purchase Picto Online gift cards on the website www.pictoonline.fr,
it is recommended to create an account or already have
a Picto Online account. Picto Online gift cards are available
in the Boutique section of the Picto Online website. This section is accessible
via the main navigation bar of the Picto Online site. In this
section, you can purchase a Picto Online gift card with a face value
set by Picto Online, ranging from €25 to €500. The amounts of Picto Online gift cards offered
for sale are subject to change. In the event of a change in the price
of a gift card for sale, all cards purchased prior to the price change remain valid
under the conditions in effect at the time of purchase.
Article 2: How to purchase a Picto Online gift card?
To purchase a Picto Online gift card, it is recommended to hold
an account on www.pictoonline.fr and to be logged in as a customer.
Once the gift card has been added to your cart, you will need to proceed
to payment for the Picto Online gift card. Please note: payment for a Picto Online gift card
cannot be made using another gift card or store credit
available on the Picto Online account. Therefore, online payment
for a Picto Online gift card must be made exclusively by bank card.
Please note: promotional codes distributed during promotional campaigns
are not applicable for the purchase of a Picto Online gift card.
Thus, any discount applicable to some or all services
available on www.pictoonline.fr cannot be applied to gift cards.
Article 3.1: Use of the Picto Online Digital Gift Card
After purchasing the Picto Online digital gift card,
it is available in the user's "My Account" section,
under the "Gift Cards" subsection. To use
the Picto Online gift card, you must download it as a PDF
on your device to obtain the single-use code.
The Picto Online gift card may also be
transferred electronically to a third party or printed
to be handed over in paper format to its final recipient.
Article 3.2: Use of the Picto Online Physical Gift Card
After purchasing and receiving the Picto Online physical gift card,
the recipient must enter the single-use code
displayed on the physical gift card in their "Gift Cards"
section of their customer account.
Article 4: Payment with a Picto Online Gift Card
A Picto Online gift card allows you to purchase products from
www.pictoonline.fr only. It can be used
in full for a single order or across
multiple separate orders. A user can use
multiple gift cards for a single order. If the value
of the user's Picto Online gift card is not sufficient
to pay for an order, the customer may use their bank card to pay the remaining balance.
Please note: it is not possible to pay an order amount
by bank card on www.pictoonline.fr if this amount
is less than or equal to €1. In the case of a remaining balance
under €1, the user must remove or add an item
to complete the order. In case of a refund request for
an order paid in full or in part with a gift card,
the order amount will be refunded as store credit
on the account of the user who paid for the order.
Article 5: Restrictions on the use of a Picto Online Gift Card
A Picto Online gift card cannot be used to purchase another Picto Online gift card, in whole or in part.
It cannot be used to pay for an order on www.pictoonline.fr if the order
is already partially paid with store credit available
on the user's Picto Online account. Similarly, a Picto Online gift card
cannot be used to pay for an order on www.pictoonline.fr
if the order is subject to deferred payment
previously authorized by Picto. A Picto Online gift card
cannot be used to pay for services directly
at our Bastille, Grand Paris establishments.
Article 6: Validity period of the Picto Online Gift Card
The validity period of the Picto Online gift card is 12
(twelve) months from the date of activation of the gift card.
The Picto Online gift card will expire beyond
this period. Any unused balance on the gift card
(whether partial or total) will be lost.
Article 7 – Loss and theft of the gift card
The Recipient is responsible for the Picto Online gift card
they purchase. Lost or stolen Picto Online gift cards
cannot be blocked or replaced.
Article 8 – Claims
Transactions recorded by Picto's IT systems
serve as proof of transactions actually carried out
using the Picto Online gift card. In case of dispute over the gift card balance
following its use, the Recipient may submit a claim
to Picto's Customer Service.
Article 9 – Validity and changes to the General Terms and Conditions
The General Terms and Conditions apply from
the purchase of the Picto Online gift card and remain valid until
the balance is used up or until the gift card's expiration date.
Any changes to the General Terms and Conditions
will not be enforceable retroactively.
Article 10 – Governing law
The General Terms and Conditions are governed by French law.
The competent court in the event of a dispute will be that
of the defendant's place of residence.
T&Cs updated on 08/11/2023