Help / Gift Certificates

You wish to offer a Picto Online Gift Voucher

From our shop, we propose you Gift Certificates with different values to add to your basket according to the desired amount.
As soon as your order is paid and validated, a dematerialized gift voucher in PDF format will be made available to you from your PICTO Online account in the "Gift Vouchers" tab in My purchased gift vouchers.


Once you have downloaded the PDF file, you can choose to :
=> Print the gift voucher yourself and write a personal message to the beneficiary on the voucher.
=> Or send this virtual gift voucher directly to the recipient by email!!

You have been offered a Picto Online Gift Voucher

You must have a Picto Online account, if not, you have to go to our website and register.
You have received a Gift Voucher and now have a personal code present in the Gift Voucher, example code: KRNH-L43X_MR3P.
You need to activate your Gift Voucher with this personal code on your PICTO Online account.
To do this, go to My Account => Gift Certificates => My Activated Gift Certificates => and click on the Add a Gift Certificate button.

A new window invites you to enter the Gift Certificate code

The amount will be automatically credited to you and will appear and be available for use at the time of payment.

How does the Picto Online Gift Certificate work ?

Each Picto Online Gift Certificate has a unique code that is written on the Gift Certificate.
This code is associated with a fixed amount between € 25 and € 500.
The Picto Online Gift Certificate is to be used on the website www.pictoonline.fr and replaces a standard payment method.

Where can I buy a Picto Online Gift Certificate ?

You can buy a Gift Certificate exclusively on the website www.pictoonline.fr, in the shop section or by clicking on this link : Gift Certificates

Can I buy a Gift Certificate at a Picto store?

No, you can only buy a Picto Online Gift Certificate by visiting to www.pictoonline.fr

Can I set the amount of the Picto Online Gift Certificate I wish to purchase ?

The amount of Picto Online Gift Certificates is set by Picto.
It is not possible to set your own amount of Gift Certificates. However, we ensure that the field of Gift Certificates available is large enough to satisfy all requests.

Is there a limit to Picto Online Gift Certificates that I can buy ?

You can buy as many Picto Gift Certificates as you want.

How can I pay for the Picto Online Gift Certificates I buy ?

You must use a Credit card accepted by Picto to purchase a Gift Certificates. Payments by any other means, as well as coupon codes and discounts are not valid to purchase a Picto Online Gift Certificates.

How can I get the good gifts I bought ?

Your good gifts are dematerialized.
Therefore, you access it immediately after buying it.
Once paid, your Picto Online Gift Certificates can be found in your "My account" area, "Gift coupons" and the "Purchased coupons gift" section.
You can then download it as a PDF file to your computer for printing or transfer it to your final recipient by email.

How to use a Picto Online Gift Certificates ?

To use a Gift Certificate, you must first activate it on your Picto Online account.
For that, you must go on our site www.pictoonline.fr, in your "My account" section, in the heading "Gift Coupons " in the "Activated coupons gift  "
You must then add a Gift Certificate by clicking on the green gutton and enter the code of your Gift Certificate which will be registered in your account.
During your next order, when choosing the method of payment, you will be offered to use the available amount of your Picto Online Gift Certificates.

Can I use my Picto Online Gift Certificate for multiple orders ?

Of course, you can use it for as many orders as you want, as long as the available balance allows.

Can I be reimbursed for an order paid with a Picto Online Gift Certificate ?

In the case of a refund request, will we credit the corresponding amount to your Picto Online account.

Is there a solution in case I lost my Picto Online Gift Certificate ?

We do not have the opportunity to trace the course of all Picto Online Gift Certificates .
This is why we strongly encourage you to make a backup of the code of your gift voucher if you have not yet registered it in your Picto Online account.
In case of loss or theft, we will not be able to cancel or give you another gift certificate.

What is the validity period of a Picto Online Gift Certificate ?

Each Gift Certificates is valid for a period of 12 (twelve) months from the date of activation of the Picto Online Gift Certificates on the website www.pictoonline.fr